engleski

The use of quality management systems for e- Learning

In this paper some examples of quality management systems for e-learning are given as well as findings of their application within higher education institutions in the Republic of Croatia. Literature review along with document analysis, quality policy analysis and interviews with universities management and quality departments have been conducted. Among different quality management systems developed specifically for e-learning, only general ISO standards are used in some universities in the Republic of Croatia. The need for adopting a quality management system for e-learning is indicated as there is a lack of defined pedagogical and technical standards for e- learning within universities.

Quality management systems, E-Learning, Standards, Higher education

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