engleski

Technological processes inside a ro-ro ferry terminal

The aim of this paper is to contribute to a better understanding of technological processes within the ro-ro fer-ry terminal regarding passengers and road vehicles. Good understanding of these technological processes is a basis for analysis and improvement of quality of service towards these two types of users. An analysis of technological processes in departure and arrival in ro-ro ferry terminals, described in PIANC guide Port facili-ties for ferries, was conducted. Based on these findings technological processes in departure and arrival were modelled by using Event-driven Process Chain diagram (EPC diagram), separately for passengers and road vehicles. This research provides a framework for analysis, evaluation and improvement of quality of service within the ro-ro ferry terminal from the perspective of passengers and road vehicles.

ro-ro ferry ; terminal ; technological process ; EPC diagram

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