engleski

Impact of the Project Management Process on the Quality of the Final Product in the Definition and Planning Phase

Although the quality of the process affects the quality of the end product, there is currently an insignificant amount of knowledge about the quality of project management (PM) processes that directly affect the quality of deliver product (constructed building). This paper will show a proposal of modeling the impact of the quality of the project management process on the quality of the constructed building. The quality of the project management process is presented through the key quality factors and product quality indicators over the quality of the product. It will show the results of the interviews that were conducted in Bosnia and Herzegovina with a variety of project participants (different managerial perspective) on indicators of quality of deliver product. All participants, regardless of managerial perspective believe that the most important indicator of the quality of products for each phase of the project ''customer satisfaction in the end phase'' whose measurement is different for each project phase that will presented. The results of the factor analysis of definition and planning phase show that variables - the quality factors of the PM process, 11 variables can be grouped into 3 new factors, which is described as 66, 61% of the basic set of variables.

Construction project, key quality factor, product quality indicators, modeling results ;

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