engleski

Business Process Reengineering and E-Commerce: Croatian Perspective

The Internet is altering the ways in which businesses operate and interact with customers, suppliers and partners. According to recognized trends, business process reengineering should influence not only internal, but also interorganizational processes in order to support the demands of e-commerce. The paper stresses the necessity for organizational restructuring in the context of global information connectivity (e-commerce). The characteristics and perspectives of business process reengineering efforts in Croatia are presented. The research is based on a questionnaire about Business Process Reengineering (BPR) projects implemented in Croatian companies. The main goal of the paper was to identify whether the managers of country in the transition have recognized the importance of business process reengineering and e-commerce for their companies.

business process reengineering (BPR); Internet; e-commerce; Croatia

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