engleski

Online Dispute Resolution Platform as an Advanced Tool for Consumer Protection

According to the European Commision, one of the basic goals of consumer protection is to empower consumers to be able to claim the rights as individuals. Threfore, the organization and functioning of governmental and non‐governmental institutions should be fostered to develop methods ; techniques and legislative framework, which will ensure that consumers can, in timely and efficient way satisfy their need for protection in their purchasing and post‐purchasing activities. In this paper, we focus on consumer protection foundations and describe consumer alternative dispute resolution as an effective opportunity introduced for consumer protection, which is developed and supported by European Union. Finnally, we present online dispute resolution platform as a supportive tool of alternative dispute resolution. Special attention is given to general benefits of consumer dispute resolution and specific benefits of online dispute resolution platform.

consumer protection, retail, alternative dispute resolution, consumer dispute resolution, online platform, CADR, ADR, ODR

nije evidentirano