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izvor podataka: crosbi

Social Business Process Management and Business Process Management Maturity (CROSBI ID 648609)

Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija

Suša Vugec, Dalia ; Bosilj Vukšić, Vesna ; Milanović Glavan, Ljubica Social Business Process Management and Business Process Management Maturity // International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering. 2017. str. 1675-1679 doi: 10.5281/zenodo.1130209

Podaci o odgovornosti

Suša Vugec, Dalia ; Bosilj Vukšić, Vesna ; Milanović Glavan, Ljubica

engleski

Social Business Process Management and Business Process Management Maturity

Business process management (BPM) is a well- known holistic discipline focused on managing business processes with the intention of achieving higher level of BPM maturity and better organizational performance. In recent period, traditional BPM faced some of its limitations like model-reality divide and lost innovation. Following latest trends, as an attempt to overcome the issues of traditional BPM, there has been an introduction of applying the principles of social software in managing business processes which led to the development of social BPM. However, there are not many authors or studies dealing with this topic so this study aims to contribute to that literature gap and to examine the link between the level of BPM maturity and the usage of social BPM. To meet these objectives, a survey within the companies with more than 50 employees has been conducted. The results reveal that the usage of social BPM is higher within the companies which achieved higher level of BPM maturity. This paper provides an overview, analysis and discussion of collected data regarding BPM maturity and social BPM within the observed companies and identifies the main social BPM principles.

business process management ; BPM maturity ; process performance index ; social BPM

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Podaci o prilogu

1675-1679.

2017.

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objavljeno

10.5281/zenodo.1130209

Podaci o matičnoj publikaciji

International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering

Pariz: WASET

2010-376X

Podaci o skupu

ICSIST 2017: 19th International Conference on Sustainable Information Systems and Technologies

predavanje

18.05.2017-19.05.2017

Pariz, Francuska

Povezanost rada

Ekonomija, Informacijske i komunikacijske znanosti

Poveznice