Social Business Process Management and Business Process Management Maturity (CROSBI ID 648609)
Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Suša Vugec, Dalia ; Bosilj Vukšić, Vesna ; Milanović Glavan, Ljubica
engleski
Social Business Process Management and Business Process Management Maturity
Business process management (BPM) is a well- known holistic discipline focused on managing business processes with the intention of achieving higher level of BPM maturity and better organizational performance. In recent period, traditional BPM faced some of its limitations like model-reality divide and lost innovation. Following latest trends, as an attempt to overcome the issues of traditional BPM, there has been an introduction of applying the principles of social software in managing business processes which led to the development of social BPM. However, there are not many authors or studies dealing with this topic so this study aims to contribute to that literature gap and to examine the link between the level of BPM maturity and the usage of social BPM. To meet these objectives, a survey within the companies with more than 50 employees has been conducted. The results reveal that the usage of social BPM is higher within the companies which achieved higher level of BPM maturity. This paper provides an overview, analysis and discussion of collected data regarding BPM maturity and social BPM within the observed companies and identifies the main social BPM principles.
business process management ; BPM maturity ; process performance index ; social BPM
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Podaci o prilogu
1675-1679.
2017.
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objavljeno
10.5281/zenodo.1130209
Podaci o matičnoj publikaciji
International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering
Pariz: WASET
2010-376X
Podaci o skupu
ICSIST 2017: 19th International Conference on Sustainable Information Systems and Technologies
predavanje
18.05.2017-19.05.2017
Pariz, Francuska