engleski

Mobile applications in communication of local government with citizens in Croatia

Based on perceived practices in developed countries of the world, this paper deals with the theory of the mobile applications implementation in local self-government. The development of corresponding mobile applications reduces ICT expenses and the expenses of contacts with clients. The share of resources among the bodies of local self- government is facilitated and services offered to local community are modified. By providing self-service applications to their users, local self-government responds to their needs and demands while creating a platform on which other public services, profit and non-profit organisations can be upgraded with the goal of providing their services to everyone who needs them. This paper provides an explanation of most frequently used types of applications and it examines the use of mobile applications in bigger Croatian local governments.

Mobile apps, ICT, Government, Community, Croatia

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