engleski

Impact of process performance management on company performance – Split Airport case study

In an increasingly competitive environment, the organization's success depends on its ability to achieve efficiency through effective management of its own processes. Today, the concept of business process management and commitment to making that concept effective, is an integral part of any serious organization - an organization that wants to become and remain competitive. The subject of this research is the application of the process intelligence concept as a specific form of business intelligence on the issue of business process management. Process Intelligence delivers unique combination of corporate and process control at the strategic, tactical, and operational level. If key performance indicators deviate from anticipated values, the causes can be analyzed within business processes. Corrective action can then be taken in real time even before live operations are impacted. In developed countries, there is almost no company whose business is not computerized. Huge amounts of data and complex business processes imply that without the information technology business is almost impossible. In line with the trend of information society there is a need for specialized software tools for business processes management as well as process performance management. Split Airport is one of the examples of organization that deals with their business and their business processes successfully, and thus meets the requirements of the market. The author of this research has initiated a project at Split airport to create study measuring the success of their own business processes by using process intelligence concept. Key business processes of the Airport were selected as a scope of the project - handling process (arrivals / departures) of passengers and aircraft. The selected tool for the particular case study is the ARIS Process Performance Manager (ARIS PPM), a tool of the technology platform (ARIS) that is intended for automatic measurement and analysis of actual business processes. This paper demonstrates how the system of business process performance management helped Split Airport in adjusting and optimizing business processes as well as the fact that this directly affected the achievement of competitive advantage and additional earnings.

Business intelligence, process intelligence, business process management, process performance management, business analysis

nije evidentirano