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Pregled bibliografske jedinice broj: 861668

Quality management in the function of public transport


Medić, Mane; Pancić, Mladen; Ilić, Saša
Quality management in the function of public transport // Interdisciplinary Management Research IX / Barković, D. et al. (ur.).
Osijek: Josip Juraj Strossmayer Universsity in Osijek, Faculty of Economics in Osijek ; Hochschule Pforzheinm University, Opatija, 2013. str. 273-284 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


CROSBI ID: 861668 Za ispravke kontaktirajte CROSBI podršku putem web obrasca

Naslov
Quality management in the function of public transport

Autori
Medić, Mane ; Pancić, Mladen ; Ilić, Saša

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Interdisciplinary Management Research IX / Barković, D. et al. - Osijek : Josip Juraj Strossmayer Universsity in Osijek, Faculty of Economics in Osijek ; Hochschule Pforzheinm University, Opatija, 2013, 273-284

ISBN
978-953-253-117-6

Skup
Interdisciplinary Management Research IX

Mjesto i datum
Opatija, Hrvatska, 20-23.05.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
quality management, public transport passengers, standards

Sažetak
Considering that transportation is one of the most sensitive passenger services (passenger safety, punctuality of departures) which are mostly subsidized by the taxpayers, a key role is played by a quality management system that every common carrier should be implemented, and thus to secure the same level of services for each passenger in Croatia. Te paper will show the importance of the theoreti-cal model and the importance of quality management in the public transport of passengers, and through research via questionnaire shown how the representation of the quality management system, Implementation of International standards, as well as knowledge management with concepts of quality management in public passenger transport in Croatia in terms of the service provider.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Ustanove:
Ekonomski fakultet, Osijek

Profili:

Avatar Url Mane Medić (autor)

Avatar Url Mladen Pancić (autor)


Citiraj ovu publikaciju:

Medić, Mane; Pancić, Mladen; Ilić, Saša
Quality management in the function of public transport // Interdisciplinary Management Research IX / Barković, D. et al. (ur.).
Osijek: Josip Juraj Strossmayer Universsity in Osijek, Faculty of Economics in Osijek ; Hochschule Pforzheinm University, Opatija, 2013. str. 273-284 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
Medić, M., Pancić, M. & Ilić, S. (2013) Quality management in the function of public transport. U: Barković, D. (ur.)Interdisciplinary Management Research IX.
@article{article, author = {Medi\'{c}, Mane and Panci\'{c}, Mladen and Ili\'{c}, Sa\v{s}a}, editor = {Barkovi\'{c}, D.}, year = {2013}, pages = {273-284}, keywords = {quality management, public transport passengers, standards}, isbn = {978-953-253-117-6}, title = {Quality management in the function of public transport}, keyword = {quality management, public transport passengers, standards}, publisher = {Josip Juraj Strossmayer Universsity in Osijek, Faculty of Economics in Osijek ; Hochschule Pforzheinm University, Opatija}, publisherplace = {Opatija, Hrvatska} }
@article{article, author = {Medi\'{c}, Mane and Panci\'{c}, Mladen and Ili\'{c}, Sa\v{s}a}, editor = {Barkovi\'{c}, D.}, year = {2013}, pages = {273-284}, keywords = {quality management, public transport passengers, standards}, isbn = {978-953-253-117-6}, title = {Quality management in the function of public transport}, keyword = {quality management, public transport passengers, standards}, publisher = {Josip Juraj Strossmayer Universsity in Osijek, Faculty of Economics in Osijek ; Hochschule Pforzheinm University, Opatija}, publisherplace = {Opatija, Hrvatska} }




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