engleski

The effect of quality management system on business efficacy of major Croatian companies

The importance and perception of quality has changed significantly over time. Having stepped out of certain organizational sectors, quality nowadays demands that a company have comprehensive strategy. This new approach marks not only the changes in business processes, but also the relationship with a customer and a supplier. While the purpose of the theoretical part of the study is to determine and establish a correlation model between business efficacy and quality management system, the objective of the empirical part is to demonstrate correlation between the establishment of quality management system and the business efficacy of major Croatian companies. As the primary instrument used for gathering data required to conduct this research, a survey was sent to senior management or to the Boards of all companies included in the basic set of the research. Number of employees of 250 or more was used as a dominant quantitative criterion for defining company size. Statistical data processing was based on the sample of 49 out of 136 major Croatian companies, which makes a total feedback of 36. According to the research results, there are no significant conclusions about the correlation between the process of ISO certification and company's business efficacy. Finally, it can be concluded that Croatian economy is burdened with a series of other problems and that the models and techniques of quality management systems, which have been established in the surveyed companies, still haven't produced expected results in the matter of company's business efficacy.

business efficacy ; major Croatian companies ; quality management systems

S.I.: Selected papers from the 9th CIRCLE Conference.