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The Impact of Information and Communication Technologies on Public Administration Managers and Their Work


Dukić, Gordana; Dukić, Darko; Bertović, Neven
The Impact of Information and Communication Technologies on Public Administration Managers and Their Work // Proceedings of the 18th International Scientific Conference on Economic and Social Development - Building Resilient Society / Mihanovic, Damir ; Hunjet, Anica ; Primorac, Zeljka (ur.).
Varaždin: Varazdin Development and Entrepreneurship Agency / University North / Faculty of Management University of Warsaw, 2016. str. 353-362 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
The Impact of Information and Communication Technologies on Public Administration Managers and Their Work

Autori
Dukić, Gordana ; Dukić, Darko ; Bertović, Neven

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 18th International Scientific Conference on Economic and Social Development - Building Resilient Society / Mihanovic, Damir ; Hunjet, Anica ; Primorac, Zeljka - Varaždin : Varazdin Development and Entrepreneurship Agency / University North / Faculty of Management University of Warsaw, 2016, 353-362

Skup
18th International Scientific Conference on Economic and Social Development - Building Resilient Society

Mjesto i datum
Zagreb, 9.-10.12.2016

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
ICT; managers; pattern of usage; public administration; strategy

Sažetak
In just a few decades, information and communication technologies (ICT) have changed the world dramatically. Today, there is no area of life that is not affected by ICT. Without any doubt, ICT play a key role in the development of modern public administration. The employment of ICT in public administration with the purpose to enhance the delivery of government services has become known as e-government. Public administration managers are responsible for the efficient and effective operation of their institutions, including e-government. With this in mind, the main aim of this paper was to examine the impact of ICT on Croatian public administration managers and their work. More precisely, the study sought to determine the extent to which managers used various devices and their pattern of ICT usage. According to the results, Croatian public administration managers regularly used desktop computers and smartphones at work. Laptops/notebooks and tablets were significantly less popular among participants. The average age of their computers was about two years, which can be considered satisfactory. The study further revealed that the majority of the surveyed managers were satisfied with their ICT equipment. In addition, the results showed that participants regularly used ICT for some purposes, such as text writing/editing, e-mail communication, data entry and analysis, and searching information and news on the Internet. In contrast, managers used ICT less frequently to interact with citizens, businesses, and other government agencies. They also very rarely participated in video conferencing. On the basis of these findings, it is possible to improve ICT use in public administration and develop an effective strategy of ICT integration.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti



POVEZANOST RADA


Ustanove
Filozofski fakultet, Osijek,
Sveučilište u Osijeku - Odjel za fiziku