engleski

The Impact of Information and Communication Technologies on Public Administration Managers and Their Work

In just a few decades, information and communication technologies (ICT) have changed the world dramatically. Today, there is no area of life that is not affected by ICT. Without any doubt, ICT play a key role in the development of modern public administration. The employment of ICT in public administration with the purpose to enhance the delivery of government services has become known as e-government. Public administration managers are responsible for the efficient and effective operation of their institutions, including e-government. With this in mind, the main aim of this paper was to examine the impact of ICT on Croatian public administration managers and their work. More precisely, the study sought to determine the extent to which managers used various devices and their pattern of ICT usage. According to the results, Croatian public administration managers regularly used desktop computers and smartphones at work. Laptops/notebooks and tablets were significantly less popular among participants. The average age of their computers was about two years, which can be considered satisfactory. The study further revealed that the majority of the surveyed managers were satisfied with their ICT equipment. In addition, the results showed that participants regularly used ICT for some purposes, such as text writing/editing, e-mail communication, data entry and analysis, and searching information and news on the Internet. In contrast, managers used ICT less frequently to interact with citizens, businesses, and other government agencies. They also very rarely participated in video conferencing. On the basis of these findings, it is possible to improve ICT use in public administration and develop an effective strategy of ICT integration.

ICT ; managers ; pattern of usage ; public administration ; strategy

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