engleski

Emotional intelligence in business

Emotional intelligence is "something" that is in every man intangible. It affects how the man manages his own behavior, how he handles social complex situations, and how he makes personal decisions that achieve positive results. Emotional intelligence is a fundamental element of human behavior that differs from intellect. It is not known link between IQ and emotional intelligence. Someone’s emotional intelligence cannot be predicted based on how much someone is smart. Emotional intelligence refers to the ability to recognize our own feelings and the feelings of others, to motivate ourselves and manage our own emotions and manage relationships. Emotional intelligence consists of four basic skills that belong to the two primary competencies: personal and social competence. Ability to manage emotions and openness to them, enable individual easier adaptation to different situations and relationships. People with high emotional intelligence can manage their emotional state and thus achieve the objectives which have a certain value for them. Management of emotions is vitally area where someone may be more or less successful, and has a unique set of skills. The aim of this study is to more closely examine how emotions affect the quality of work of individuals, groups and organizations, as the organization is to be emotionally intelligent, and how such action helps to business success.

emotional intelligence ; motivation ; empathy ; competences

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