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Knowledge management in tourism : the importance of tacit knowledge and the problem of its elicitation and sharing (CROSBI ID 636778)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Musulin, Jadranka ; Gamulin, Jasna ; Crnojevac, Igor Knowledge management in tourism : the importance of tacit knowledge and the problem of its elicitation and sharing // Proceedings of the 34th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO -2011/CTS). Opatija: Institute of Electrical and Electronics Engineers (IEEE), 2011. str. 981-987

Podaci o odgovornosti

Musulin, Jadranka ; Gamulin, Jasna ; Crnojevac, Igor

engleski

Knowledge management in tourism : the importance of tacit knowledge and the problem of its elicitation and sharing

The research and practice of knowledge management has grown rapidly in many industries with the exception of the tourism and hospitality sector although it is developing into a highly knowledge-based industry as a result of the extensive information processing. Knowledge management is an important tool for gaining competitive advantage and improving performance, and its success greatly depends on dealing with complex tacit knowledge. Tacit knowledge is difficult to represent and share, but should be elicited and managed because of its strategic importance. Another problem in knowledge management is the need of continuous education which blurs the boundaries between formal education and professional training. The problem stated in this paper is as follows: can tacit knowledge in tourism and hospitality management be captured, can it be integrated in formal education programs and how can that help the knowledge management? The problem is first analyzed by reviewing and discussing the existing research of KM in tourism, the role of tacit knowledge and the issue of management education. In addition to existing theory, a small study has been conducted among former tourism and hospitality management students to investigate the potential relationship between formal education, tacit knowledge and knowledge management.

knowledge management ; tourism and hospitality sector ; tacit knowledge

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Podaci o prilogu

981-987.

2011.

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objavljeno

978-1-4577-0996-8

Podaci o matičnoj publikaciji

Proceedings of the 34th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO -2011/CTS)

Opatija: Institute of Electrical and Electronics Engineers (IEEE)

Podaci o skupu

MIPRO 2011

predavanje

23.05.2011-27.05.2011

Opatija, Hrvatska

Povezanost rada

Informacijske i komunikacijske znanosti