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Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises (CROSBI ID 636487)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Vrtodušić Hrgović, Ana-Marija Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises // 2nd Advances in Hospitality and Tourism Marketing & Management Conference. 2012. str. 1-7

Podaci o odgovornosti

Vrtodušić Hrgović, Ana-Marija

engleski

Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises

In the last twenty years hotel enterprises have recognized the benefits offered and ensured by quality management systems and have initiated implementing them. One of the frames that can be used for implementation of the quality management system is international standard ISO 9001:2008. In this paper results of the research on application of quality management system in large and medium-sized Croatian hotel enterprises are given. The paper describes the reasons for obtaining ISO 9001 certification, time and level of implementation, difficulties faced during the registration process, and the benefits achieved as the results of standard implementation. The paper analyzes also the hotel enterprises lacking the certificated quality system, especially from the viewpoint of their application of the activities which ensure and improve the quality.

ISO 9001:2008; large and medium-sized hotel enterprises; survey; benefits

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Podaci o prilogu

1-7.

2012.

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objavljeno

978-960-287-139-3

Podaci o matičnoj publikaciji

2nd Advances in Hospitality and Tourism Marketing & Management Conference

Podaci o skupu

2nd Advances in Hospitality and Tourism Marketing & Management conference

predavanje

31.05.2012-03.06.2012

Krf, Grčka

Povezanost rada

Ekonomija