Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises (CROSBI ID 636487)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Vrtodušić Hrgović, Ana-Marija
engleski
Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises
In the last twenty years hotel enterprises have recognized the benefits offered and ensured by quality management systems and have initiated implementing them. One of the frames that can be used for implementation of the quality management system is international standard ISO 9001:2008. In this paper results of the research on application of quality management system in large and medium-sized Croatian hotel enterprises are given. The paper describes the reasons for obtaining ISO 9001 certification, time and level of implementation, difficulties faced during the registration process, and the benefits achieved as the results of standard implementation. The paper analyzes also the hotel enterprises lacking the certificated quality system, especially from the viewpoint of their application of the activities which ensure and improve the quality.
ISO 9001:2008; large and medium-sized hotel enterprises; survey; benefits
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Podaci o prilogu
1-7.
2012.
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objavljeno
978-960-287-139-3
Podaci o matičnoj publikaciji
2nd Advances in Hospitality and Tourism Marketing & Management Conference
Podaci o skupu
2nd Advances in Hospitality and Tourism Marketing & Management conference
predavanje
31.05.2012-03.06.2012
Krf, Grčka