engleski

Improving the coastal line passenger traffic management system by applying information technologies

The paper analyses the features of public coastal liner shipping, public transport services in Croatia and the Croatian seaport system. Business processes within the system of public line transport services are analysed – the management process, the fundamental process (transportation) and the support processes. The shortcomings of the existing system are stated, and improvement of the system by using information technology is proposed. The authors present the necessary adaptations of the public coastal liner shipping system with the goal of increasing system functionality, and the development of management tools (and the public coastal liner shipping services in general) by information system implementation - the appropriately designed information system, combined with standardized system elements. Such system will ensure a higher level of efficiency, together with stability and business continuity.

Passenger traffic management ; coastal line system ; information technologies

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