engleski

Knowledge Loss Risk Assessment in Education and Industry

Knowledge management is based on the idea that the most valuable resource of some organization is the knowledge of its people. Organizational performances will depend, among many other things, on how effectively its people can create new knowledge, share knowledge in organization, and use that knowledge to achieve higher efficiency and the best results. The aim of knowledge management is not necessarily to manage all knowledge, just the knowledge that is most important to the organization. It is about ensuring that people have the knowledge they need, where and when they need it. Knowledge is derived from information but it is richer and more meaningful than information. In organizational terms, knowledge is generally considered as “knowing how”, or “applied action”. Organizational knowledge is often classified as explicit and tacit knowledge. Explicit knowledge can be captured and written down in documents or databases. Tacit knowledge is the knowledge that people carry in their heads and can be difficult to access. Tacit knowledge is considered more valuable because it provides context for people, ideas and experiences. Knowledge management is discipline consisting of three components: people, processes and technology. These three components are often compared to the legs of stool – if one is missing, the stool will collapse. However, one component is more important than the others – people. What happens when someone leaves an organization? Does the organization feel knowledge loss? According intellectual capital theory organization will lose not only human capital but also social, structural and relational capital. Determining what happens when these valuable experts leave may help organization to better understand the impact of knowledge loss and formulate appropriate action in future. Management of knowledge loss is process consisting of three steps: risk assessment, determination of approach for critical knowledge capturing, and monitoring and evaluation. This paper will describe importance of knowledge loss risk assessment in education and industry.

knowledge management; knowledge; risk assessment

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