engleski

Communication risk and trust in construction projects: A framework for interdisciplinary research

Communication risk is one of the most important types of risk that occur in construction projects, and trust is one of the most effective ways to minimise it. Interest in communication risk and trust spans economics, sociology and psychology. These social sciences are most relevant for the understanding of different dimensions of trust investigated in the framework of the principal-agent theory. In construction projects, this applies to inter-firm, intra-firm and interpersonal relationships between the project parties. The project owner, contractor, and their respective project managers are among the key parties involved in every construction project. This conceptual paper is based both on empirical research that has evolved in four stages, and on extensive literature review that has developed through three stages. Using the principal-agent theory, this paper offers a framework for interdisciplinary research into communication risk and trust spanning economics, sociology, and psychology. This framework rests on firm theoretical foundations concerning inter-firm, intra-firm, and interpersonal relationships characteristic of construction projects, all of which depend on trust between project parties.

principal-agent theory; trust; risk; communication

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