engleski

Quality of Service Index Factors and Passengers Perspective Implication

The Quality of Service Index (QSI) has been used for many years ; by route planers to forecast potential passenger traffic and market share on the selected origin-destination market. QSI methodology in general relies on the passenger behavior and key indicators that would have an impact on passenger choice (type of aircraft, frequency, time of flight, fare, number of connections etc.). The underlying principal of QSI methodology is that passenger traveling from Point A to Point B is more likely to take a nonstop on a wide body aircraft than they are a two-stop journey involving regional jets or turboprops. Airline service and offer has evolved over the years, therefore passenger perspective and selection criteria have changed as well. Review market analysis conducted by different entities, this paper aims to give a better understanding of passenger choice, what aspects of the offer is prevailing element to book selected journey. Due to change in the market trends and new service offered the standard QSI model should be updated with additional attributes in view of market adjustments or proposed penalties on overall quality index.

Quality of service index; passenger demand models

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