engleski

Impact of the key performance indicators on a maintenance process: a literature overview

Many organizations are still considering the maintenance process as a very costly process that adds little value to the organization. The greatest importance of the maintenance process is that, if it is properly developed and well managed, contributes greatly to asset preservation in order to achieve all maintenance objectives (availability, reliability, product quality, etc.). Monitoring the effectiveness of maintenance process can be carried out through the use of key performance indicators (KPIs). Although the concept of KPIs is long known and much research has been carried out regarding that field, the level of application of KPIs in a maintenance process is still low. Therefore, this paper will give answers to the following questions: Why is there a need to measure maintenance performance? How to pick key performance indicators? Why are indicators used in a maintenance process? What are literature gaps regarding the usage of KPIs in a maintenance models / frameworks?

Maintenance; key performance indicators; maintenance performance measurement

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