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Challenges of outsourcing and logistic services quality : The case of Croatian company (CROSBI ID 221026)

Prilog u časopisu | izvorni znanstveni rad

Nedović, Mirjana Challenges of outsourcing and logistic services quality : The case of Croatian company // International journal of economics, commerce and management, 3 (2015), 4; 1-8

Podaci o odgovornosti

Nedović, Mirjana

engleski

Challenges of outsourcing and logistic services quality : The case of Croatian company

Business efficiency is becoming the key element of survival on the market, and not only in regard to the domestic market, but also the world/global one. It is a widespread fact that enterprises have always hired subcontractors in order to perform certain business tasks for them. Outsourcing entails a partnership between the two parties with the aim of cost decrease or business rationalization, but it also enables for the enterprise to focus on the fundamental business. The purpose of this paper is to elucidate the dilemma on the implementation of logistics outsourcing in a Croatian real sector enterprise. Logistics services measurement results will show the logistics outsourcing quality. Outsourcing implementation and the way in which outsourcing is perceived is connected to the management of the changes since it paints a clear picture of enterprises’ flexibility and adaptability to changes. Head manager’s knowledge and skills greatly determine the way in which workers will react to a new way of working. Therefore, the management quality represents the key factor in regard to the workers’ adaptability to changes, or logistics outsourcing in this case. Objective of this research show that implementing outsourcing will not degrade the quality of delivery, and can make business more efficient. Data for analyses is based on the questionnaire which has been sent to consumer goods stores by random sampling. The results of the research which has been conducted indicated that respondents are familiar with outsourcing delivery services and they are satisfied with the delivery of goods in qualitative terms. Outsourcing company takes full responsibility for delivery services and they work in a professional manner. It is recommended that all departments/sectors within the company that are not core business should be outsourced and it is not to be viewed in a negative way.

Outsourcing; logistics; delivery; service quality; Croatia

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Podaci o izdanju

3 (4)

2015.

1-8

objavljeno

2348-0386

Povezanost rada

Ekonomija

Poveznice