engleski

Comparative Analysis on Providing the Service in IC Trains Between Republic of Slovakia and Republic of Croatia

: In today’s liberalized market of passenger railway services are in use trains ranks. Train rank means a level of service that has applied on train. The highest ranks trains are Eurocity and Intercity. Eurocity trains generally connect major cities between at least two countries, while the Intercity trains typically connect important cities in a state. The survey is the standard way to examine passenger’s satisfaction. Therefore, this survey has been conducted in the Slovak and Croatian Intercity trains. Analysis of survey results show some strong and some weak points of each operator and the habits and opinions of the passengers. Based on the results of the survey, improvements are necessary in the punctuality, comfort and in providing Wi-Fi services. It is necessary to establish methods for developing services that will bring higher satisfaction of passengers as the final aim.

intercity trains ; survey ; passengers transport services ; comfort ; punctuality ; frequency of use ; alternative ; staff ; Wi-Fi service

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