engleski

BUSINESS PROCESS ORIENTATION IN CROATIAN COMPANIES

Business Process Orientation (BPO) is a business organization concept that is being adopted by companies worldwide. It has been shown in previous studies that the companies which have reached higher BPO maturity level consistently outperform those that have not reached them. The aim of this paper is to provide a basic understanding of BPO concept and BPO maturity model. Besides that the paper presents the state of BPO in Croatia that has been captured with a study conducted in 2013. Based on the results some practical implications and guidelines for managers are given.

Business Process Management; Business Process Orientation; business process maturity; empirical research; Croatia.

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