engleski

ANALYSIS OF INTERNET BANKING IN PRACTICE OF CROATIAN BANKS

The authors analyse and compare Internet banking, mobile banking and telephone banking in the example of three Croatian banks. The aim of this paper is to investigate, analyse and compare data on these services banks through several parameters: the number of users, service offerings, and the fee for a given service in Internet banking, mobile banking and telephone banking. Ultimately, the authors conclude which of the service is the cheapest and which has lower fees than those in conventional banking, which is the reason for the constant growth of its customers.

banks ; services ; Internet banking ; mobile banking ; telephone banking

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