engleski

Hold the line, Business telephoning in practice.

Telephoning is a difficult communication skill, which has to be learnt. In order to manage communications effectively, knowledge of telephone conventions and techniques is very important. Learning how to communicate well on the telephone is one of the top priorities for many students who need to use English at work. Learning the common phrases that are used on the telephone helps students know what to expect. Keeping a steady eye on the practical skills of telephoning, this book offers full coverage of all major aspects of telephoning. Whenever possible we have tried to show the principles oftelephoning in action in addition to describing them. This book is a collection of exercises which have proven useful in teaching English for telephone purposes

Business telephoning ; EFL ; communication ; teaching ; skills

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