engleski

Financial Performance and Implementation of Business Excellence in Croatian Hotel Enterprises

In this paper, it is hypothesized that business excellence is associated with the achievement of high financial performance, especially in the segment of Croatian hotel enterprises, targeting the 'high quality' segment of the tourist market. As to perform the analysis, we have reinterpreted results of the previous empirical research, which addresses the business excellence in Croatian hotels, based on the EFQM model. Research results should demonstrate whether the level of achievement in business excellence for Croatian tourist enterprises can be related to the existence of high financial performance.

business excellence ; financial performance ; hotel companies ; Croatia

nije evidentirano