engleski

Should HEI Strive for Student Engagement and Learning Maximization?

The aim of this study is to define how HEI can improve students’ engagement, development and growth. Therefore, we developed conceptual framework for delineating the influences of quality management practices on student''s engagement and learning. The notion that ‘customer satisfaction’ should be the ultimate measure of quality provision of any service organization is often accepted in the higher education context. However, measuring the quality of an educational institution based on students’ satisfaction is both uninformative and insufficient as it diverts the focus from student development, advancement and growth to an affective evaluation of the service. We argue that more appropriate measures of quality of higher education institutions (HEIs) are student engagement and learning. In this study we describe the likely impact of perceived overall quality of HEIs on student engagement. The contribution of this study is two-fold. First, it draws attention to the importance of HEI quality as main institutional level determinant of student engagement and second, it suggests a comprehensive multilevel conceptual framework for its empirical testing.

Higher education policy/development; Management; Quality; Student experience

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