engleski

Intention to Use and Variables Influencing Intention to Use Electronic Government Services Among Citizens

Each organization should be aiming at higher efficiency. Government institutions should not make an exception.Business processes of today’s government institutions are extremely influenced by modern ICT and user acceptance plays a pivotal role in success of all ICT projects. As government tends to design and launch online services without actually measuring citizens’ needs, understanding citizens’ (taxpayers’) needs is becoming crucial for government institutions.In this paper, a range of earlier studies have been critically analyzed and compared to provide an integrated model that can identify factors which could influence adoption of e-government services. The goal of this article is to study citizens’ demand for different levels of electronic government service and to find factors which influence the adoption of these same services. This study integrates variables from technology acceptance model (TAM) and trustworthiness model. Analysis of the results indicates that there is a significant positive relationship between Trust in Internet, Perceived usefulness, Perceived ease of use and the Intention to use. Implications for further research are discussed.

e-government ; intention to use ; TAM ; trustworthiness model ; service adoption

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