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Critical success factors for knowledge management implementation in hotel enterprises


Črnjar, Kristina; Dlačić, Jasmina
Critical success factors for knowledge management implementation in hotel enterprises // MakeLearn 2014: Human Capital without Borders: Knowledge and Learning for Quality of Life / Dermol, Valerij ; Smrkolj, Marko ; Ðaković, Goran (ur.).
Bangkok, Celje, Lublin: ToKnowPress, 2014. str. 977-984 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Critical success factors for knowledge management implementation in hotel enterprises

Autori
Črnjar, Kristina ; Dlačić, Jasmina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
MakeLearn 2014: Human Capital without Borders: Knowledge and Learning for Quality of Life / Dermol, Valerij ; Smrkolj, Marko ; Ðaković, Goran - Bangkok, Celje, Lublin : ToKnowPress, 2014, 977-984

ISBN
978-961-6914-09-3

Skup
MakeLearn 2014: Human Capital without Borders: Knowledge and Learning for Quality of Life

Mjesto i datum
Portorož, Slovenija, 25-27.06.2014.

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Knowledge management ; hotel enterprises ; drivers and barriers ; internal marketing ; Croatia

Sažetak
The introduction of knowledge management (KM) initiatives should result in the creation of added value, that is, wealth for the enterprise, its employees and, ultimately society at large. The relationship between KM and internal marketing it is not so expressed. But, even so implementing marketing practices and market orientation with focus on internal customers can help an enterprise to achieve better results in KM implementation. Research was conducted within the context of the hotel industry to determine drivers and barriers for the introduction of knowledge management initiatives in hotel enterprise. Among methodology, technology, organization, and human capital several barriers as well as drivers of successful implementation of knowledge management initiatives are identified. In the hotel industry the importance of human resources and knowledge, that is, intangible assets, is immense. Despite this, hotel enterprises have yet to introduce to the fullest extent KM-focused activities. In this implementation applying market orientation on its employees can bring better results.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Projekt / tema
13.02.1.2.01

Ustanove
Ekonomski fakultet, Rijeka,
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija