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Pregled bibliografske jedinice broj: 691154

EFQM excellence model as the TQM model of the construction industry of southeastern Europe


Vukomanović, Mladen; Radujković, Mladen; Nahod, Maja Marija
EFQM excellence model as the TQM model of the construction industry of southeastern Europe // Journal of Civil Engineering and Management, 20 (2014), 1; 70-81 doi:10.3846/13923730.2013.843582 (međunarodna recenzija, članak, znanstveni)


Naslov
EFQM excellence model as the TQM model of the construction industry of southeastern Europe

Autori
Vukomanović, Mladen ; Radujković, Mladen ; Nahod, Maja Marija

Izvornik
Journal of Civil Engineering and Management (1392-3730) 20 (2014), 1; 70-81

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
EFQM excellence model; validation; total quality management; factor analysis; the construction industry

Sažetak
Over the years the European Foundation for Quality Management Excellence model (EFQM) has become a popular performance management tool and representation of Total Quality Management (TQM) in Europe. Although the model has been tested and supported by many questionnaire surveys, EFQM has never been validated on real self-assessment scores obtained from companies. Therefore this study validates the model on scores from 34 construction companies in South Eastern Europe. The analysis shows that: a) there is an enabler excellence construct that is obtained by each enabler criteria ; b) there is a result excellence construct that is obtained by each result criteria ; and c) the EFQM model is most suitable for Contractor type organizations. Furthermore, we have found that the EFQM weights do not entirely correspond with the construction industry. Therefore we present new weights for the better use in the construction. Although this study proves EFQM to be a good representation of TQM in the construction industry, further improvements are needed. This is especially evident within investor and consultant type organization, where the criteria of Policy and Strategy, Leadership and Processes, People results and Client results showed certain limitations.

Izvorni jezik
Engleski

Znanstvena područja
Građevinarstvo



POVEZANOST RADA


Projekt / tema
082-0822156-2993 - Upravljanje rizikom i promjenama u projektno usmjerenom građevinskom poslovanju (Mladen Radujković, )

Ustanove
Građevinski fakultet, Zagreb

Časopis indeksira:


  • Web of Science Core Collection (WoSCC)
    • Science Citation Index Expanded (SCI-EXP)
    • SCI-EXP, SSCI i/ili A&HCI
  • Scopus


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