engleski

Human resources management in heterogeneous industries (business cases in the banking, tourism and security services)

Today, in conditions of globalization, when the world has become “a small village accessible on the palm”, reinforced with enormous technological progress and development that is accessible to all, the question is ; what brings competitive advantage to companies? Human resource management theory and organizational behaviour suggests that usage of employee’s knowledge and experience improves organizational excellence. Also, a large number of scientifi c studies show a signifi cant interdependence between human resource management and organizational performance. Others, however, show the relationship between human resource management (training, wages, and opportunities for development) and business excellence. In this paper we made an analysis of four Croatian corporations that operate in three diff erent industries: banking, tourism and security services. Th e testing was done on the basis of polls, a set of 36 questions addressed to company directors or human resources managers, with which we wanted to determine facts and opinions. With business cases in the banking, tourism and security services the aim of the paper is to show how theoretical knowledge is used in practice, and whether industry has an impact on the implementation of adopted theory into practice.

Human resource management; business excellence; competitive advantage;

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