engleski

Analysis of non-conformities at quality audits

This paper deals with implementation of requirements of standard ISO 9001. Quality management systems in accordance with requirements of standard ISO 9001 are implemented and accepted in broad number of companies in Croatia. First organizations that implemented these requirements were production companies from industry. Authors investigate differences at implementing requirements of standard ISO 9001 at organizations dealing with different kind of production companies. Using statistical tests, requirements of quality management system are determined, which have significant number of non-conformities at monitored organizations. Data are obtained from actual internal and external quality audits at Croatian factories. Analysis of internal and external quality audits results was used to determine those quality management system requirements that were difficult to implement. Investigation includes 25 Croatian companies, with different scopes of activity, number of employees and type of ownership. Quality management systems of these companies were monitored in detail for four years. Internal audit reports were collected from companies, and author himself performed external audits at companies that were included in this investigation. Findings of more than one hundred quality audits are included. These data are analysed to determine influential parameters to occurring of non-conformities at quality management systems. Non-conformities that were issued at audits are presented according to requirements of standard ISO 9001.

Quality ; Audit ; Analysis

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