engleski

Current arrangements in Central and Eastern Europe: Resolving disputes between consumers and financial businesses

The report surveys the current position in establishing and developing financial Ombudsmen and other financial ADRs in eleven Central and Eastern European Countries, including Croatia. The report focuses on the issue how financial Ombudsmen and other out-of court redress arrangements can help to increase consumer confidence in financial services, and hence also benefit financial businesses by helping markets to improve and grow. The data and facts are collected by the respective national reporters.

ADR; financial Ombudsmen; out-of court redress arrangements; resolving disputes; financial services; consumer protection; confidence

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