engleski

Business Processes' Improvement: The Case of Large Croatian Companies,

In this paper the successfulness of the implementation of business processes’ improvements is analyzed from the aspect of influencing factors which manifest themselves in employees’ engagement, gained experience methodology adequacy and implementation factors. The research, conducted on 73 large Croatian companies (15, 9% of state’s overall large companies population), has partially confirmed the existence of relationship between the programs of business processes’ improvements and business performances, between organizational variables and business performances as well as between the programs of business processes’ improvements and organizational variables.

programs of business processes’ improvements; organizational variables; business performance

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