engleski

Forecasting Employees’ Success at Work in Banking: Could Psychological Testing Be Used as the Crystal Ball?

Human resources have nowadays been recognized as one of the most important key competitive advantages of organizations. Human resources management deals with the recruitment, selection and training of the best candidates for a particular job position. Although training has significant influence on the performance of employees, recruitment and selection still remain the crucial steps, since they ensures the employment of the best candidates that are later further trained more easily. The goal of the paper is to explore if special characteristics of candidates for employment in the banking industry could be used for predicting their future success at work. Real-life data from a Croatian bank’s employee database are used for analysis, with the total sample of 1659 candidates tested for the purpose of employment. Results of the multiple regression analysis indicate that the following characteristics are important at forecasting an employee's success at work in the banking sector: cognitive ability, reasoning, dominance, social boldness, sensitivity, openness to change, warmth, and emotional stability. Therefore, as the best practice for recruitment, the use of the Profile of a quality candidate in banking is proposed. The use of such a profile would assure a more effective acquisition of quality candidates from corporate side, but also, a better professional orientation process during the education of young people who will enter the labor market in the future periods.

recruitment; psychology testing; data mining; cognitive ability tests; personality traits tests

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