RANKING OF THE FACTORS INFLUENCING THE EFFICIENCY AND EFFECTIVENESS OF THE PROCESS QUALITY MANAGEMENT SYSTEM CERTIFICATION ACCORDING TO THE EXTERNAL AUDITORS' EVALUATION (CROSBI ID 200487)
Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Tunjić, Đuro ; Maglić, Leon ; Kondić, Živko ; Kljajin, Milan ; Kondić, Veljko
engleski
RANKING OF THE FACTORS INFLUENCING THE EFFICIENCY AND EFFECTIVENESS OF THE PROCESS QUALITY MANAGEMENT SYSTEM CERTIFICATION ACCORDING TO THE EXTERNAL AUDITORS' EVALUATION
The paper presents the method of ranking the factors in the study of efficiency and effectiveness of the quality management system certification process which is aligned with the requirements of international standard ISO 9001. During research on the efficiency of the certification of quality management systems we came to the various influencing factors. Therefore, the question was whether to treat each factor equally or whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. For the study the opinions have been collected of competent experts from the certification institutions or external auditors directly involved in the certification process.
certification; efficiency; external auditors’ evaluation; impact factors; quality management system
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Podaci o izdanju
20 (6)
2013.
1051-1055
objavljeno
1330-3651