The Impact of User, System, and Context factors on Gaming QoE a Case Study Involving MMORPGs (CROSBI ID 601918)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Sužnjević, Mirko ; Skorin-Kapov, Lea ; Matijašević, Maja
engleski
The Impact of User, System, and Context factors on Gaming QoE a Case Study Involving MMORPGs
In this paper we present a study evaluating the Quality of Experience (QoE) of players in the case of Massively Multiplayer Online Role-Playing Games. We consider the impact of different influence factors on players’ QoE, namely system factors (delay, packet loss, jerkiness, and frame rate), user skill (in terms of game play experience), and context (in terms of action category and social context). In addition to obtaining subjective scores indicating overall QoE, we address the correlations between overall QoE and the following quality features subjectively perceived by players: immersion, interactivity, and fluidity. Results from laboratory tests involving 55 participants playing World of Warcraft (version 5.3.) have shown that player skill and social context affect user subjective evaluation scores. Furthermore, jerkiness and packet loss were found to significantly degrade QoE, while latency did not have a strong impact.
Quality of Experience; MMORPG; experimental study; games
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Podaci o prilogu
2013.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the 12th Annual Workshop on Network and Systems Support for Games, 2013
Podaci o skupu
The 12th Annual Workshop on Network and Systems Support for Games, 2013
predavanje
09.12.2013-10.12.2013
Denver (CO), Sjedinjene Američke Države