engleski

Usability Inspection of Web Portals: Results and Insights from Empirical Study

Web portals are a special breed of web sites, providing a large and diverse user population with a blend of information, services and facilities. Whether they reach their aim of facilitating users' access to diverse resources and to which extent, remains an open question. In the paper this issue is addressed with usability inspection of horizontal information (news) portals. The reported experiment was targeted to establish whether expert reviews can be performed with a reasonable level of performance by non-usability experts with some training. An empirical study of four web portals was used to support the statement, and the results appear to support this claim. Although the findings from a single experience cannot be generalized, we believe that the results of this study could contribute to improve the general understanding of the field. However, in order to draw general sound conclusions and to examine the robustness and validity of the findings, more studies should be conducted.

usability ; inspection methods ; horizontal information web portals

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