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AHP support to estimation of the information system (IS) significance to the business performance, particularly the hospitality performance

Numerous resources and working practice indicate that information system consists of elements generally categorized as IT infrastructure, human IT resources and IT-enabled intangibles (Bharadwaj, 2000), which, to some extent, affect business performance. However, it has not been sufficiently explored which elements of the information system tend to impact it more and which less. . Therefore, the main aim of the paper is to assess certain IS elements that influence business performance in general. It is supposed that the possibility of the assessment despite the complexity of IS elements and related decisions can be supported by using the AHP method. Additionally, the obtained results are compared with the results of one of the author’s previous studies based on the hospitality manager experience regarding the relationship between IS elements and hospitality performance.

AHP method ; IS (Information System) ; information system elements ; BSC model (Balanced Scorecard model) ; IT (Information technology) ; business performance ; hospitality sector

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