engleski

Active Listening and Assertive Communication Style in LSP Teaching

As teachers of LSP and Business Communication our main mission is to teach students to communicate effectively in local and global business environment. But the question is how to achieve this mission in the Hi-Tech era abounding in highly aggressive advertising and political campaigns, social networking and an overdose of information accessibility and multi-tasking. Words, a lot of written and spoken words and messages, but the Word and “Take My Word for It” have lost their true power. The paradox is the louder the environmental, semantic, cultural and psychological noise in communication channels, the louder the “sound of silence”. In addition to teaching language competence, the key role of today’s teacher is to break the silence of noisy surroundings by teaching students to become active listeners that will pave the path for their assertive communication. To put theory into practice, a hundred of students of the Faculty of Economics Rijeka were involved in the active listening skills test. Based on theories and best practices of active listening and assertive communication style, the paper deals with the analysis of the obtained results and proposes further steps in achieving the set goal of eliminating the noisy communication channels.

multi-tasking; noisy communication channels; active listening skills test; assertive communication style

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