engleski

Evaluation model of postal services

Given the size and complexity of the postal system, an experiment with the real system is not possible ; therefore application of simulation modeling is required. Rapid development of communication technology and trends in globalization processes lead to growing customer demands and use of alternative services in relation to traditional postal service. In such dynamic market, service analysis is necessary and forecasting trends and consequences of decision making process at management level. Multi-criteria analysis is a tool that defines the weight values of criteria and examines the impact of postal services at business operations in postal traffic. By using simulation method the priorities of alternatives with respect to changes at weight value of criteria and sub-criteria are tested. Simulation is used to predict the impact of certain decisions in postal business. In this article multi-criteria model for simulation and evaluation of postal services of the public postal operator has been proposed.

postal services ; criteria ; model ; decision making

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