engleski

Multi-criteria analysis in decision making of postal services

Modern market environment, liberalization and global trends have influence on the development and quality of postal services. Full liberalization of postal services encourages postal operators to adapt to customer requirements and competitive environment of other postal services providers. Further development of postal operators should be focused on implementation of new services that will be competitive in modern economy and improvement of existing postal services. In order to achieve this it is important do know relevant criteria that influence the development of postal services. This paper presents criteria and multi criteria methodology for evaluation of postal services of public postal operator.

postal services; multi-criteria; desicion making

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