engleski

The impact of logistic systems performances on the quality of services in multimodal transport

The subject of this paper is to define the basic features of logistic systems and their impact on the quality of the transport services performance such complex transport system that is multimodal transportation. As the combined transport ensures continuity in the “door to door” transportation and also achieves more quality and safer transportation services, in terms of logistics it would be vital to identify all the activities and issues that arise in technical and technological connections of all entities of multimodal transport. The process of globalization, the increasing demands of world market, dynamic environment, the amount of operating costs and continuous competitive pressures require a good knowledge and analysis of all key logistic issues which influence the increase in functionality, rationalization and efficiency of transportation. Using the methodology of a systematic approach, the paper is focused on the relationship of the mode of managing the processes in a logistics chain from produces to consumer and the quality of transport services in multimodal transport. The requirements for the quality of a transport services within a multimodal chain imply primarily the organization of processes based on logistic principles, application and modernization of high technical transport equipment and finally, the support of modern information technologies in the functioning of the above. Therefore, the essential point of quality management in transportation consists of managing of all processes requiring compliance with more factors ( people, organization, technology, procedures….) and, as a matter of fact, it represents a general aim of the research paper.

multimodal transport; logistics; quality; transport service

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