engleski

User Behavior in Tagging in the OPAC : The Example of the Faculty of Humanities and Social Sciences Library in Zagreb

By the mid 2000s a paradigmatic change has occurred in understanding the relationship of Internet users towards the content available on the Web. Unlike the earlier role of users as passive consumers, the new network, Web 2.0 is based on the user-friendly technologies which are focused on collaborative and interactive information services, social bookmarking services, where users can categorize and store their own web links, images or PDF files. These technologies allow users to independently organize information important to them in the ways which suit them best. Unlike the traditional organizing, where information specialists or authors describe, organize and classify contents by theme, the users of social bookmarking services create metadata themselves using uncontrolled keywords, which are called tags. Library of the Faculty of Humanities and Social Sciences in Zagreb also allows its users to tag bibliographic records of library materials. In June 2010 the option of adding and browsing tags in the Koha catalog was plugged in, and the users were informed about this new library service. The aim of this study is to explore how the Library users tag bibliographic records, i.e. what keywords are used to organize the information in the catalog. The research problems were the following: what types of metadata are marked as tags by the users, which metadata are the most numerous, was there already such information in the catalog, are content tags in the singular or plural, and how many of them are a phrase, and how many a single word. The purpose of this research is to improve the effectiveness of professional indexing through understanding user needs concerning the organization of knowledge in the catalog of the Faculty of Humanities and Social Sciences Library in Zagreb.

Social tagging; Subject indexing; OPAC; Faculty of Humanities and Social Sciences Library in Zagreb; Folksonomy

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