engleski

Quality Assessment of E-Health Solutions in Primary Health Care – Approach Based on User Experience

The significance of primary health care within the overall health care system of the each country is tremendous. Primary health care provides the first contact between patients and health care system, and keeps the most complete medical records of particular patient which could be used later for different medical secondary purposes. Well organized and computerized primary health care significantly improves both the quality of care and contributes to significant savings in treatment. In order to improve the quality of such information systems, it is necessary to introduce a methodology for measuring their actual quality. Our research focuses on the creation of models for assessing the quality of IT solutions, based on users’ (doctors’) experiences, within the newly introduced primary health care information system in the Republic of Croatia. The preliminary results in a satisfactory way indicate the actual situation and the lacks of a new information system, as well as: awareness, engagement and attitudes of Croatian family doctors. These results give us confidence that our assessment methodology could be used as the potential tool for monitoring of further improvements of Croatian certification criteria, also in respect to forthcoming development phases of the Croatian healthcare information system.

e-Health, quality assessment methodology, user experiences, family doctors, electronic health records

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