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Pregled bibliografske jedinice broj: 574466

Service quality in hotels: The case of coastal spa hotels in Slovenia


Ivankovič, Gordana; Planinc, Tanja; Marković, Suzana; Raspor, Sanja; Orel, Tina
Service quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68 (predavanje, međunarodna recenzija, sažetak, znanstveni)


Naslov
Service quality in hotels: The case of coastal spa hotels in Slovenia

Autori
Ivankovič, Gordana ; Planinc, Tanja ; Marković, Suzana ; Raspor, Sanja ; Orel, Tina

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni

Izvornik
Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe - Maribor : Multidisciplinary Research Institute Maribor, 2011, 66-68

ISBN
978-961-93146-0-9

Skup
Advances in Tourism Marketing Conference ATMC 2011: Transforming experiences - Tourism marketing from both sides of the counter

Mjesto i datum
Maribor, Slovenija, 6. - 9. 9. 2011.

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Guest's expectations; guest's perceptions; service quality; spa hotels; servqual; hotel quality.

Sažetak
The main purpose of this study is to determine the level of expectations and perceptions regarding service quality in coastal spa hotels in Slovenia. The research question of this paper is: is there a discrepancy between hotel guest's expectations and perceptions regarding service quality.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



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