Service quality in hotels: The case of coastal spa hotels in Slovenia (CROSBI ID 585273)
Prilog sa skupa u zborniku | sažetak izlaganja sa skupa | međunarodna recenzija
Podaci o odgovornosti
Ivankovič, Gordana ; Planinc, Tanja ; Marković, Suzana ; Raspor, Sanja ; Orel, Tina
engleski
Service quality in hotels: The case of coastal spa hotels in Slovenia
The main purpose of this study is to determine the level of expectations and perceptions regarding service quality in coastal spa hotels in Slovenia. The research question of this paper is: is there a discrepancy between hotel guest's expectations and perceptions regarding service quality.
Guest's expectations ; guest's perceptions ; service quality ; spa hotels ; servqual ; hotel quality.
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Podaci o prilogu
66-68.
2011.
objavljeno
Podaci o matičnoj publikaciji
Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter
Sonja Sibila Lebe
Maribor: Multidisciplinary Research Institute Maribor
978-961-93146-0-9
Podaci o skupu
Advances in Tourism Marketing Conference ATMC 2011: Transforming experiences - Tourism marketing from both sides of the counter
predavanje
06.09.2011-09.09.2011
Maribor, Slovenija