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Service quality in hotels: The case of coastal spa hotels in Slovenia (CROSBI ID 585273)

Prilog sa skupa u zborniku | sažetak izlaganja sa skupa | međunarodna recenzija

Ivankovič, Gordana ; Planinc, Tanja ; Marković, Suzana ; Raspor, Sanja ; Orel, Tina Service quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.). Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68

Podaci o odgovornosti

Ivankovič, Gordana ; Planinc, Tanja ; Marković, Suzana ; Raspor, Sanja ; Orel, Tina

engleski

Service quality in hotels: The case of coastal spa hotels in Slovenia

The main purpose of this study is to determine the level of expectations and perceptions regarding service quality in coastal spa hotels in Slovenia. The research question of this paper is: is there a discrepancy between hotel guest's expectations and perceptions regarding service quality.

Guest's expectations ; guest's perceptions ; service quality ; spa hotels ; servqual ; hotel quality.

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Podaci o prilogu

66-68.

2011.

objavljeno

Podaci o matičnoj publikaciji

Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter

Sonja Sibila Lebe

Maribor: Multidisciplinary Research Institute Maribor

978-961-93146-0-9

Podaci o skupu

Advances in Tourism Marketing Conference ATMC 2011: Transforming experiences - Tourism marketing from both sides of the counter

predavanje

06.09.2011-09.09.2011

Maribor, Slovenija

Povezanost rada

Ekonomija