engleski

The role of I.S. in patient-friendly hospital

Authors describe definition of patient-friendliness in hospital and its objective and subjective aspects. In formatiuon services thus can be both blockers and enablers of patient friendliness. Finally authors give recommendations: use I.S. for better service to the patient, Make your care for the patient visible and state some practical P-F steps related I.S.

Information services; patient-friendly; hospital

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