engleski

EURACT Workshop: How to say No?

At the end of this workshop the participants will be able to identify and to carry out in practice the communication strategies which could be used within a difficult consultation with a patient’s demanding unnecessary medical interventions. The critical incident technique and small group work will be used as educational methods during the workshop. The participants will be GPs/FDs or any other health care professionals working with patients. The critical incident technique is based on the participant's description of the specific incident, a patient case that has happened in reality. They will be asked to describe their latest experience with a patient who expressed an inappropriate medical request. Description will be in written form, and the following questions should be answered: Who was the patient? What intervention did he request and why (reasons)?, What did the doctor do and why?, How did the doctor feel? The individual case descriptions will be followed by the work in small groups based on individual presentations of the cases with discussion. Formulation of the most appropriate strategies to communicate with the patients with unnecessary demands is the expecting results of the small group work. The discussion of the following questions could be expected: What are the elements of decision making process to assess if a demand is unnecessary and to decide to reject the patients demands or not? What are the elements of the negotiating strategy? Which one is the most appropriate and when? How to deal with own uncomfortable feelings? The workshop is a model of experiential learning. The participants will bring their own experience and pass it to colleagues and at the same time will get and take home the experiences of others.

Family medicine; patient relation

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