engleski

EURACT Workshop: Dealing with crying patients.

Aims: At the end of this workshop the participants will be able to identify and to carry out in practice the strategies in communication with crying patients. Methods and subjects: The critical incident technique and small group work will be used as educational methods during the workshop. The participants will be General Practitioners/Family Doctors (GPs/FDs) or any other health care professionals working with the patients. The critical incident technique is based on the participant's description of the specific incident, patient’s case that has happened to them in reality. They will be asked to describe their latest experience with a patient who started to cry within a consultation. Description will be in written form, and the following questions should be answered: Who was the patient? What were the reasons for crying? What did doctor exactly do in consultation and why? How did doctor feel? Results: The individual case descriptions will be followed by the work in small groups. Small group work will be based on individual presentations of the cases with discussion. Formulation of the most appropriate strategies to communicate with the crying patients are the expected results. Conclusion: The workshop is a model of experiential learning and will allow the participants to share their experience in communication techniques, as well as to share the emotions always present in such difficult consultation.

Crying patients; family medicine

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