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Importance and application of test method in the process of determining student's satisfaction with the quality of educational services

This work analyses importance and application of test method in order to determine student's satisfaction with the quality of educational services on Polytechnic School of Požega.For this purpose, primary data were collected on a sample of 180 students using the questionnaire in a physical form, analyzing the basic elements of educational process-the program and the process of the study, teaching staff, non-teaching staff and infrastructure.Using this test, using its strengths, structuring the questions in a way that provides the achievement of testing objectives, we collected the datas which contributed to the creation of facts on which the determination and the measurement of attitudes were done in relation to the basic elements of educational process.In this way, the student's satisfaction with the quality of educational services was determined.Also, by reviewing national and international professional and scientific literature the test method was described, and all of its models.To approach the concept of satisfaction, the customer's satisfaction concept was arranged, as one of the key concepts of market research.Finally, in the conclusion, the basic thoughts about the paper are revealed, and the tactics and strategies are proposed to improve the level of student's satisfaction.

test method ; personal test ; questionnaire ; attitudes ; satisfaction

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